Homeless Support Advice

This app will help you find support for anyone who doesn't have a safe place to stay.

    Is the person
  • Under 18?
  • Over 65?
  • Under 25 and was in care as a child?
  • Responsible for a dependant child?
YES to at least one

Meets none of the above

Anyone under 18, over 65, under 25 who was in care as a child or who is responsible for a dependant child should have a statutory right to support, regardless of where they're from or if they have a connection to the local area.

Under 18

Over 65

Care leaver

Has Dependant

Anyone under 18 should have a statutory right to support, regardless of where they're from or if they have a connection to the local area.

Contact Westminster Council Children's Services.

Is it during normal business hours?

YES

NO

Westminster Council Children's Services

Monday to Friday, 9am to 5pm

Let them know you're talking to someone under 18 who may have a statutory right to support.

020 7641 4000

Westminster Council Children's Services

Outside business hours, call the Emergency Duty Team. Tell them you're talking to someone under 18 who may have a statutory right to support.

020 7641 2388

Anyone over 65 should have a statutory right to support, regardless of where they're from or if they have a connection to the local area.

Contact Westminster Council Adult Social Care.

Is it during normal business hours?

YES

NO

Westminster Council Adult Social Care

Monday to Friday, 9am to 5pm

Let them know you're talking to someone over 65 who may have a statutory right to support.

020 7641 1444

Westminster Council Adult Social Care

Outside business hours, call the Emergency Duty Team. Tell them you're talking to someone over 65 who may have a statutory right to support.

020 7641 6000

Anyone who is under 25 and who was in care as a child should have a statutory right to support, regardless of where they're from or if they have a connection to the local area.

Contact Westminster Council Children's Services.

Is it during normal business hours?

YES

NO

Westminster Council Children's Services

Monday to Friday, 9am to 5pm

Let them know you're talking to someone under 25 who was in care as a child and who may have a statutory right to support.

020 7641 4000

Westminster Council Children's Services

Outside business hours, call the Emergency Duty Team. Tell them you're talking to someone under 25 who was in care as a child and who may have a statutory right to support.

020 7641 2388

Anyone who is responsible for a dependant child should have a statutory right to support, regardless of where they're from or if they have a connection to the local area.

Contact Westminster Council Family Support.

Is it during normal business hours?

YES

NO

Westminster Council Family Support

Monday to Friday, 9am to 5pm

Let them know you're talking to someone with a dependant child who may have a statutory right to support.

020 7641 4000

Westminster Council Family Support

Outside business hours, call the Emergency Duty Team. Tell them you're talking to someone with a dependant child who may have a statutory right to support.

020 7641 2388

Is the person a resident of Westminster?

AND

Is the person British or an EU worker or a foreign national with indefinite leave to remain?

YES

NO

Does the person have a priority need?

    Are they
  • Pregnant or breastfeeding?
  • Fleeing domestic violence?
  • Suffering from a serious mental health condition?
YES

NO

Westminster Council Children's Services

Outside business hours, call the Emergency Duty Team. Tell them you're talking to someone under 18 who may have a statutory right to support.

020 7641 2388

Anyone who has a right to reside and a connection to Westminster and is is pregnant or breastfeeding, or is fleeing domestic violence, or has a serious mental health condition is considered to have a priority need for housing.

Contact Westminster Housing Options Service.

Is it during normal business hours?

YES

NO

Westminster Housing Options Service

Monday to Friday, 9am to 4pm

Let them know you're talking to someone with a connection to the local area and who has a priority need for housing.

020 7641 1000

Westminster Council Family Support

Outside business hours, call the Emergency Duty Team. Let them know you're talking to someone with a connection to the local area and who has a priority need for housing.

020 7286 7412